Delete Your Account and Data
You can ask JOPANA to delete your account and your personal data at any time, free of charge. This page explains exactly how, what gets deleted, how long it takes, and the small set of records we are legally required to keep. It applies to the JOPANA customer app and to jopana.in.
OPTION A — DELETE FROM INSIDE THE APP
This is the fastest route and takes under a minute:
- Open the JOPANA app and sign in.
- Go to the Profile tab.
- Scroll to the bottom and tap "Delete Account".
- Read the confirmation dialog and tap "Delete".
- Your account is closed immediately and you are signed out on every device.
OPTION B — ASK US BY EMAIL
Use this route if you have already uninstalled the app or cannot sign in.
- Email support@jopana.in with the subject line "Delete my account".
- Write from the email address on your account, or tell us the mobile number you registered with.
- We verify the request is genuinely from you — usually with a one-time password sent to your registered mobile number.
- We acknowledge your request within 7 days and complete the deletion within 30 days.
WHAT HAPPENS, AND WHEN
| When | What happens |
|---|---|
| Immediately | Your account is closed, you are signed out everywhere, and your login identity is released. No Service Partner can see your details and you can no longer book. Your mobile number is freed — signing up again creates a brand-new, empty account rather than restoring this one. |
| Within 30 days | Your name, phone number, email, profile photo, saved addresses, patient and family-member records, uploaded documents and images, clinical notes, AI assistant conversations, and notification history are permanently erased from our production systems. |
| Within 60 days | The same data is removed from our encrypted backups as they age out on their normal rotation. |
WHAT WE MUST KEEP, AND WHY
Indian law requires us to keep a narrow set of records even after you delete your account:
- Invoice, payment, and refund records — 8 financial years, under the Companies Act, 2013 and income-tax and GST record-keeping rules. These are kept in a form that no longer identifies you beyond the transaction reference and amount.
- Clinical records for care already delivered — 3 years, under the medical record-keeping obligations that apply to healthcare services in India, then erased.
- Anything covered by an active legal claim, investigation, or regulatory direction — kept only for as long as that requirement lasts, then erased.
None of it is used to contact you, to market to you, or to rebuild your account.
DELETING ONLY PART OF YOUR DATA
You do not have to close your account to remove specific information. Family members, saved addresses, and uploaded documents can each be deleted individually inside the app, or you can ask us at support@jopana.in.
IMPORTANT
Deletion is final. We cannot undo it or recover your data afterwards, so please download anything you want to keep before you confirm. If you have an upcoming booking, it will be cancelled — the cancellation terms in effect at that time will apply to any refund.
QUESTIONS
- Grievance Officer, JOPANA Healthcare Technology Private Limited
- Email: support@jopana.in
- Registered office: Bengaluru, Karnataka, India
- Full details of how we handle your data are in our Privacy Policy at https://www.jopana.in/privacy